House of Health Collective Healthy Rewards Loyalty Program
As a member of the House of Health Collective ‘Healthy Rewards’ Loyalty Program you can earn credits that will provide you cash back for making healthy and sustainable choices.
This document sets out the Terms and Conditions of the House of Health Collective Healthy Rewards Loyalty Program. These include the use of the program and any promotional activity and loyalty transactions that arise out of the use of the Loyalty Program.
By joining the House of Health Collective ‘Healthy Rewards’ Loyalty Program, redeeming rewards, and entering promotions and competitions you are deemed to have agreed to be legally bound to the Terms and Conditions.
The Loyalty Program
By becoming a member and using your Loyalty Membership in store for Eligible Purchases you will earn Credits and Status Points that can be redeemed during future visits.
You could also be eligible to redeem special offers and promotions that may be offered as communicated by House of Health Collective at times.
By registering to become a member of the House of Health Collective Healthy Rewards Loyalty Program you may be sent special promotions, advertising, and other marketing materials from time to time.
The Loyalty Program only relates to instore purchases, and does not include the Online Store, unless specifically noted in the promotion. Credits and Points can only be accumulated and redeemed during eligible instore transactions.
To become a member you can come in store and speak to our staff or register online via our Mobile App.
Joining and making use of the House of Health Collective Healthy Rewards Loyalty Program will be deemed to be acceptance of these Terms and Conditions, and the Terms of Use, and our Privacy Policies.
Program Benefits
As a registered member you will accumulate Status Points and Credits per dollar in any Eligible Purchase.
An Eligible Purchase is any transaction with a value of over $30.
Members will receive a 5% credit (cash back) which can be redeemed on subsequent visits for any Eligible Purchase when they present their membership at time of purchase.
E.g. Any transaction by a registered member with a value of over $30 will receive a 5% cash back of the transaction value that they can redeemed during future transactions.
For each $1 of transactions made by a member who discloses their membership details at the time of purchase earns the member 1 Status Point.
Status Points accumulate during the Loyalty Program Status Accumulation Period and upon certain milestones will provide the member the benefit of greater benefits as they reach certain Membership Tiers.
If a member fails to appropriately disclose their membership details at the time of purchase they will not be able to accumulate or redeem their Status Points, Credit or any other membership benefit including promotions for that transaction.
Membership Tiers
The House of Health Collective Healthy Rewards Loyalty Program is designed to increase benefits to members. Below are Membership Tiers of the Loyalty Program.
Collective
- Points (Cash Back) accumulates at the rate of 5% on Eligible Purchases.
- Special Birthday Gift
- Member Only Special Offers
- Notification of our latest Promotions and Specials
Change Maker
- Points (Cash Back) accumulates at the higher rate of 7.5% on Eligible Purchases.
- $50 Birthday Gift Card via the Mobile App.
- Member Only Special Offers
- Notification of our latest Promotions and Specials
Champion
- Points (Cash Back) accumulates at the higher rate of 10% on Eligible Purchases.
- $100 Birthday Gift Card via the Mobile App.
- Member Only Special Offers
- Notification of our latest Promotions and Specials
A Member will graduate from ‘Collective Tier’ to the ‘Change Maker Tier’ upon spending $7,500, and to the ‘Champion Tier’ upon spending $10,000 within the Loyalty Program Accumulation Status Period.
Points (Cash Back) and Promotions
Points (Cash Back) and certain other Special Offers, Promotions and Benefits can be redeemed during any in store transaction when making a purchase by advising our staff of your intention to do so and providing them with sufficient membership information to validate and redeem.
The terms of the Cash Back and other Promotions and Special Offers may vary at House of Health Collectives discretion.
Accumulated Credits must be redeemed within 3 months of allocation/accumulation.
Any Credits (Cash Back) entitlements not used within 3 months of accumulation will be forfeited.
Points are not redeemable for cash, they can only be redeemed against eligible purchases in store.
Membership Information
A member when in store can request information including their Status Point and Credit Balance. These details are also available on the Mobile App.
How to Cancel Your Membership
A member can chose to close or cancel their membership at any time.
This can be done by sending an email to marketing@houseofhealthcollective.com.au.
You may be asked to provide relevant information to allow us to confirm your identity before completing the cancellation/closure of your membership to the Loyalty Program.
At the time of cancellation any benefits of the Loyalty Program not yet redeemed is forfeited this includes the Points, Credits, and any other accumulated benefits or promotions.
These benefits are not transferrable.
Fair Use
At the discretion of House of Health Collective any contravention of the Terms and Conditions or any attempt to act in a manner that is contrary to the spirit or are not deemed to be in ‘good faith’ when engaging with the Loyalty Program are grounds for a membership to either be suspended or cancelled and the accumulated or eligibility for benefits of that Member will be forfeited.
A Membership should only be used by the named individual member. Members are not permitted to share or provide their membership details to others.
The Loyalty Program is subject to an annual Points (Cash Back) Cap.
House of Health Collective reserves the right to remove or change any benefit or terms of the Loyalty Program including but not limited to; Status Credits, Points, or other Promotion, Benefit or Special Offer allocated to a membership account at its discretion.
Special Conditions
House of Health Australia Pty Ltd and its related entities trading under various names including House of Health Collective, Central Organic, and Sustainable Co Eco Store reserves the rights to change these Terms and Conditions at any time. Further reserves the right to make any determination in regards to the interpretation of these Terms and Conditions at its discretion.
Privacy Policy
At House of Health Collective we appreciate your trust in us to provide us with your Personal information. We collect, store, and use your personal information in accordance with the Privacy Act 1988.
Your personal information will only be used by us and third party providers to aid in the administration of the Loyalty Program and in relation to Marketing Activities of House of Health Collective and its related entities.
We will contact you via Post, Email, SMS, Social Media (including but not limited to Facebook, Instagram, etc), and via our Mobile App and other methods from time to time.
Please refer to our Privacy Policy for further information.
You may access your personal information by contacting us in store or by email at marketing@houseofhealthcollective.com.au.
Terms of Use
Further Terms of Use for the Mobile App and the Loyalty Program are available via the Mobile App, in store, or by email request to marketing@houseofhealthcollective.com.au.